Detalle de la Oferta

Descripción de la Oferta

Additional Information W Panama | JW Marriott Panama | Renaissance Panama
Job Number 24080878
Job Category Information Technology
Location W Panama, Calle 50 and Aquilino de la Guardia, Panama City, ., Panama VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.

CANDIDATE PROFILE

Education and Experience

- BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.

- Previous experience in IR Global Field Services or Marriott Systems Support desirable.

- System-related professional certifications desired.

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met

- Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available

- Foresees, identifies and resolves system(s)' performance problems

- Is accountable for disaster recovery and business continuity as it relates to technology.

- Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.

- Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

- Performs adds/moves/changes/deletions.

- Ensures that adequate bandwidth exists and that circuits are secured.

- Supports end-use pager cellular phone issues.

- Troubleshoots high-speed Internet access problems

- Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.

- Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

- Moves/adds/changes PCs/peripherals; migrating data when necessary.

- Performs routine to complex desktop backup as scheduled or directed.

- Provides end-user support to property staff, business center.

- Resolves issues with setup or reset of security passwords

- Supports email and use of MI network

- Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.

- Executes disaster recovery plans.

Managing Work within Budget Targets

- Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

- Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals.

- Reviews operating statements; researches and resolves discrepancies in technology charges

- Advises management on required short-term technology investments for property planning.

- Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.

- Conducts periodic inventories of applications and hardware; prepares reports for property management.

- Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.

- Ensures compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

- Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner

- Provides exceptional cust