Detalle de la Oferta

Descripción de la Oferta

Customer Order Manager

As a Customer Order Manager you are responsible for handling customer collaboration projects and new business opportunities, streamlines order flow with lean principles, controls SLAs, coordinates logistics with 3PLs, and leads talent initiatives for continuous improvement and operational excellence.

Your role:

- Streamlines order processes from receipt to delivery with after-sales support, enhancing customer satisfaction and retention. Uses lean principles to boost service levels and cut logistic costs. Applies change management for seamless operations.

- Manages complex SLAs to meet quality standards and customer expectations. Develops new SLAs and oversees performance management and escalations. Addresses customer concerns promptly and effectively.

- Implements supply chain strategies for continuous improvement and policy development.

- Manages team talent and ensures a safe work environment with proper health and safety training. Takes action on health and safety issues as needed.

- Fosters clear communication with stakeholders to meet customer needs and preferences. Aligns supply chain functions and logistics providers with organizational goals. Coordinates logistics requirements and ensures adherence to customer expectations.

- Analyzes logistic data for sales, production, and purchasing support. Seeks performance improvement while enhancing quality and cost-effectiveness. Tracks cost data to optimize profitability and operational excellence.

You're the right fit if:

- You have 2+ years of experience with Bachelor's OR 1+ years of experience with Master's in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent.

- You have a Bachelor's / Master's Degree in Business Administration, Supply Chain, Operations or equivalent.

- You are a professional with strong communication, analytical, change management and project management oriented skills.

- You preferrably have experience on ERP Systems and/or planning systems. Are knowledgable in LEAN methdology.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our culture.