Detalle de la Oferta

Descripción de la Oferta

Junior Customer Order Specialist

The Ultrasound Jr. Customer Order Specialist is responsible for ensuring day-to-day accurate processing of orders, change orders, etc. according to a set of KPIs such as Timely Customer Order Confirmation to provide a very good customer service.

Your role:

- Manage the order desk functional box with all booking requests from sellers.
- Create the booking request in Salesforce through Deal support request within 24 hours of SLA once booking request email is received.
- Communicate with cross- functional teams (Marketing, Sales, OP and OM) if assistance is required from new order logging.
- Ensure clean order packets received on the booking request are in compliance with Philips Order in Take booking policy.
- Provide visibility of the open booking requests emails on the functional box for daily management review.

You're the right fit if:

- You have a High School Diploma or Vocational Education.
- For this role there is no prior experience required.
- You are knowledgable in SAP, Excel (Pivot Tables, Data visualization and manipulation)
- You possess excellent written, verbal, and communication skills, with fluency in English.
- You are a customer service-oriented, self-driven, proactive, and have a strong team player mindset.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our culture.