Descripción de la Oferta

Job Responsibilities & Functions

• Prioritize and process customer requests submitted by telephone, email, live chat, or instant message

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, transactions, comments, and complaints.

• Ensure customer satisfaction and provide professional customer support.

• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile.

• Provide accurate, valid, and complete information by using the right methods/tools

• Comply with defined procedures and correct use of work tools.

• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior.

• Comply with security and confidentiality policies defined by the company and our client.

• Any other function requested by your immediate supervisor or related to the job role.

Skills & Competencies:

• International Customer service or Call Center Experience

• Knowledge of customer service principles and practices

• Advanced or native English Level, +C1 CEFR (writing, reading, listening, and speaking)

• Strong communications skills

• Problem analysis and problem-solving

• Basic knowledge of computer software and office systems

• Results oriented

• Excellent listening skills and an empathetic voice and manner

• Initiative

• Stress tolerance

• Flexibility to work different shifts (including evenings, weekends, or holidays)

• Ability to pass a pre-employment assessments and background investigation

• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

Experiencia Requerida

Educación Secundaria

Lenguajes