Descripción de la Oferta

We are looking for new associates with strong communication skills to evaluate customer interactions to drive customer experience improvements

Training starts: November 14th, 2016

Training schedule: 08:00 a.m. – 04:30 p.m.

Requirements:

• Strong Customer Focus competency levels. Experience driving higher Customer Satisfaction in various industries.

• Advanced command of the English language, written and spoken.

• Listening skills and ability to accurately paraphrase or re-state issue underlying customer’s call

· Experience and knowledgeable in Coaching and Feedback sessions.

• Ability to analyze data, identifies needs, implement solutions, and track results.

• Questioning/fact finding skills

• Strong commitment to quality, confidentiality, and accuracy

• Organizational skills and decision making ability

• Prompt/Dependable

• Detailed Oriented

• Demonstrates maturity and leadership qualities

• Ability to provide analysis and coaching for service delivery improvements

• High school diploma or equivalent work experience. Major degree in Business Administration or Engineering is preferred.

• Valid work permit and passport (minimum expiration 6 months). Foreign candidates only*

Benefits:

· Job stability.

· Growth opportunities.

· Medical insurance.

· Private life insurance.

· Employee benefits program

· Scholarship to associate and dependents.

· Referral bonus.

· Free transport for associates that work during night shifts.

· Discounts at restaurants, universities, gym membership, automotive store, clinical lab, car rental and more.

· For additional information call us at 230-7318 or visit our recruitment center at Tumba Muerto. We are open Mondays to Fridays from 8am - 5pm.

Experiencia Requerida

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