Detalle de la Oferta

Descripción de la Oferta

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World's Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today...

We are looking for a Director ACS Sales Central America based in Panama.

The purpose of the Sales Executive role is to:

a) Maximize the excess capacity on the DHL air network by selling this capacity to internal and external customers and being responsible for customer satisfaction.

b) Work with internal support teams to maximize sales and revenue growth.

c) To gather detailed information about accounts, identify decision-makers, and understands strategic business challenges and priorities

How will you contribute to the success of DHL?

- Lead the Sales & Customer Service organization in assigned sub-region(s), guiding the development of sales strategies and customer support actions in order to achieve the revenue targets.
- Direct the sales activities of the five Field Sales resources to ensure account management and sales production is on track.
- Negotiate revenue and pricing agreements using data and analysis to maximize revenue contribution.
- Develop inside sales and booking team programs to improve customer sales conversion, price quotations, and capacity utilization.
- Manage the Customer Service team to ensure that customer inquiries, shipment status, and track / trace requests are processed in a timely, customer-centric manner.
- Manage credit, billing, and collections activities to ensure DHL Order-To-Cash (OTC) and Collections (DSO) performance remains on target.
- Work with Operations, Hub Management, and Capacity Management using first choice methodology to jointly improve service delivery and capacity utilization performance.
- Achieve revenue targets.
- Achieve customer service satisfaction.
- Accountable for OTC and DSO performance in geographic area of responsibility.
- Serve as the "voice of the customer" sharing input with own team as well as service providers to meet and exceed customer expectations. Highlight service delivery shortfalls and organize collaborative meetings with Operations, Capacity Management, and Network Planning in order to fix service defects.
- Meet and exceed employee satisfaction targets (EOS)

Do you have what it takes?

- Degree or equivalent management working experience in the Aviation / Air Cargo industry
- English required; Spanish as a second language beneficial
- A minimum of 15 years in Aviation, air freight or integrator industry.
- 10 years' experience in Airfreight Sales.
- 6+ years management experience.
- Superior presentation skills. Demonstrated record of developing buy-in of employees.
- Experience and strong record of achievement driving team efficiencies using a continuous improvement mindset

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor's, Master's, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Recruitment Team