Detalle de la Oferta

Descripción de la Oferta

Resource Planner - Costa del Este, Panamá

The Center of Excellence team located in the Panama City, Panama responsible of the Latam operation create medium-to-long-term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service for our Health Systems business. Resource Planners handle exception management, and balance continuously conflicting demands in business obligations, resource availability and customer demand.

Your role:

- Plan, schedule, and coordinate field service activities including preventive and corrective maintenance, installations, upgrades, and field change orders, ensuring compliance with customer service contracts and project commitments.
- Optimize field service engineer capacity and resource allocation, considering training compliance, travel requirements, parts availability, and workforce utilization to deliver high-quality service.
- Own end-to-end service order management, from creation and dispatch through execution and closure, ensuring timely delivery and fulfillment of service commitments.
- Serve as the primary point of contact for service exceptions and escalations, ensuring professional communication, accurate documentation, and timely resolution for customers and internal stakeholders.
- Forecast, plan, and monitor service demand and execution, developing maintenance and resourcing plans that balance customer needs, business priorities, and operational efficiency.

You're the right fit if:

- You've acquired previous experience in customer services roles.
- Your skills include clear communication, problem solving and negotiation skills. Stakeholder management, proactivity and organization are also key assets for this role.
- Intermediate English (spoken and written), Advanced Excel and desirable SalesForce knowledge.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office role and we're located in Costa del Este, Panamá.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our culture.

Additional Information

Work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Costa del Este, Panamá