Detalle de la Oferta

Descripción de la Oferta

In this role, you will work following established processes and operational policies to support complaint management activities. You will provide information on routine product-specific concerns, respond to basic inquiries from complaint evaluators and investigators, and ensure effective communication throughout the process. Additionally, you will monitor the quality of complaint handling, assist in implementing improvements, and develop strong internal relationships to facilitate collaboration and efficiency.

Your role:

- Provide information on routine product concerns and respond to basic inquiries from complaint evaluators and investigators under established processes.
- Build strong internal relationships and maintain clear communication with team members and supervisors.
- Monitor complaint handling quality and assist in implementing continuous improvement measures.
- Review complaints, identify cases requiring escalation, and ensure accurate documentation throughout the process.
- Participate in team meetings, audits, and cross-functional collaboration to support compliance and process transparency.

Requirements:

- Bachelor's Degree in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management or equivalent
- Fluent English - communication, reading and writing
- Minimum of 2 years of experience working with Complaints in the quality area
- Previous knowledge of complaint handling processes.
- Familiarity with digital tools and global record-keeping systems.
- Prior experience in the medical device or regulated industry (highly desirable).
- Good understanding of severity levels and risk classification.

Please insert your CV in English.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This role is an office/administrative role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose .

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .