Descripción de la Oferta

We are Sitel. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.

We are looking for an experienced Call Center Project Manager.

The Project Manager is responsible for planning, executing, and evaluating corporate projects according to the predetermined timelines and capital budgets. Building and managing project teams, reporting to the Project Sponsor, and ensuring quality control throughout project life cycles are central to this position

Responsibilities

Manage project development from initiation to closure.

Be accountable for project results along with project sponsor.

Work with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budge, and timing.

Complete work breakdown structure to estimate effort required for each task.

Provide a project schedule to identify when each task will be performed.

Clearly communicate expectations to team members and stakeholders.

Act as a mediator between stakeholders and team members.

Resolve any issues and solve problems throughout project life cycle.

Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request forms.

Determine if external consultants or contractors will be required to complete project plan. If required, recruit and manage appropriate staffing resources.

Job Requirements

College degree or technical diploma in business or a related filed

Background in managing HR related projects is highly preferred

5 years’ work experience in project management

PMI Certification is a major asset, but not required

Familiarity with project management tools and/or software packages

Travel 15 to 20%. International travel may be required.

Benefits

Job stability

Competitive Salary

Life and health insurance

Lenguajes