Área de la Empresa | Call Center |
Cargo Solicitado | Ejecutiv@ de Telemarketing |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Menos de un año |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Panamá |
Departamento | Panama |
Summary of primary job responsabilities
Responsible for monitoring agent performance and providing measurements and insights to ensure that standards of quality are being met.
Recognize and ensure the compliance of the policies and procedures, which have been developed to ensure the best possible customer experience, while meeting all legal and regulatory requirements.
Analyze data to determine core drivers and implement solutions to track results and drive improvement.
Education and experience target:
High school diploma or equivalent
Minimum of 6 months to 1 year Quality Assurance experience and/or experience in Customer Service
Skills:
Excellent command of the English (American) language, written and spoken.
Listening skills and ability to accurately paraphrase or re-state issue underlying customer’s call
Experience in utilizing effective call monitoring tools and technologies to collect and analyze quality
Ability to analyze data, to determine needs, to implement solutions and to track results.
Experience and knowledgeable in Coaching and Feedback sessions.
Inglés (Opcional) |
Avanzado |
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