Descripción de la Oferta

We are seeking highly motivated individuals with excellent customer services skills that are looking to begin a career with a great company. EGS is an education first company that is committed to promoting from within, so there is unlimited growth opportunity .

Principal Responsibilities

Communicate via inbound and outbound telephone calls with customers.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Accurately document and update records in required systems.
Generate fees and up-sell wherever possible.
Understand all programs, systems, and procedures necessary to perform job effectively.
Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.
When requested, upsell and/or cross-sell products or services to customers where appropriate.
Communicate feedback and progress to management.
Maintain diplomacy and tact when dealing with upset customers or escalated calls.
Escalate customer complaints and/or calls through the appropriate channel to management.
Follow up in a timely manner to ensure customer satisfaction.
Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
Knowledge, understanding, and compliance with company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.

Qualifications

High School Diploma or equivalent relevant work experience desired.
Previous customer service and/or call center experience preferred.
Must be bilingual in English and Spanish, both oral and written language skills, depending on program.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to prioritize and organize work in a multi-tasked environment.
Ability to adapt to a flexible schedule.

Experiencia Requerida

Lenguajes