Descripción de la Oferta

ESSENTIAL FUNCTIONS:
Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors. Achieves and maintains rapport with customers and works to give them the best possible service.

Uses a Crowley EZ TARIFF and SharePoint systems to quote rates and send customer information. Ensures that correct codes are used for retrieving and inputting information.

Follows up closely with vendors and freight services in production regarding deliveries of scheduled shipments.

Handles the needs of sales representatives and customers by area.

Makes price quotations immediately by phone on price book items. Prepares forms for price quotations on items not contained in price book and forwards to clerk for preparation of quotations.

Checks with credit department concerning credit status of customer when rush orders are received.

ADDITIONAL RESPONSIBILITIES: Performs other related duties as assigned. SUPERVISION RECEIVED: Supervised by sales Manager.

Performs semi-routine duties where some judgment is required when communicating with customers, sales representatives, and inter-company personnel. Work is performed under defined and uniform procedures.

RESPONSIBILITY AND AUTHORITY: Failure to handle customers tactfully could result in cancellation and subsequent loss of good will and profit. Some loss is possible, but exercise of somewhat more than ordinary care can prevent loss.

Responsible for maintaining good customer relations. Generally deals with representatives and customers concerning matters that require some tact and resourcefulness. Contacts with other personnel including engineering and manufacturing departments.

Experiencia Requerida

Lenguajes