Descripción de la Oferta

We are seeking highly motivated individuals with excellent customer services skills that are looking to begin a career with a great company. EGS is an education first company that is committed to promoting from within, so there is unlimited growth opportunity.


What we provide:

• Comprehensive customer service training
• 1 on 1 mentorship
• Career growth
• Competitive Compensation (base + bonus)
• Benefits

Our ideal candidate:

• Great attitude
• Team –oriented
• Great student mentality
• Outgoing and personable
• Customer service oriented

Responsibilities:
• Listens and respond appropriately in all customer interactions
• Manage customer relationships by performing the full range of customer service functions
• Uses common courtesy and discretion to achieve customer loyalty
• Troubleshoot and communicate technical answers clearly and concisely
• Takes accountability for and resolves all customer issues and follow up when appropriate
• Deliver value to the company through customer conversion, retention and cross sell

Qualifications:
• High School Diploma and/or Highest Level of Education Certification/Diploma
• Basic/Intermediate English written skills
• Passionate about technology
• Previous Customer Service Experience (desired)
• Ability to multi-task and use online resources
• Strong problem solving and decision making skills
• Comfortable in a fast-paced, dynamic environment

EGS is an Equal Opportunity Employer