Área de la Empresa | Call Center |
Cargo Solicitado | Agente de Soporte |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Panamá |
Departamento | Darien |
Descripción de la Oferta:
Main Responsibilities:
* Project deployment: high-level design, low-level design, operate equipment commissioning, testing, migration, site swap, system acceptance .etc.
* Product proof of concept test: make test cases and define issue-reporting schedule.
* Pre-sales support: support the service solution and network HLD design.
* Maintenance Support: providing maintenance support compliant to Huawei Maintenance support procedure and give customer technical support according to customer service level agreement.
Requirements:
* 4+ years of experience as a Datacom Technical Support Engineer.
* Experience with equipment from Huawei, Cisco, Juniper, Alcatel-Lucent, Redback etc.
* CCNP/CCIE or preferably similar kind of certificates from Juniper or Alcatel-Lucent.
* Work experience with the following technologies/protocols: IP, MPLS, BGP, IGP, LDP, RSVP-TE, PPPoE/IPoE, L3/L2 VPN, QoS, High Availability etc.
* Knowledge of scripting and databases would be an advantage.
* Be fluent in English (spoken and written)
* Have good work attitude and can go out for business sometimes
Agente de Soporte (Opcional) |
Agente de Servicio (Opcional) |
Agente de Ventas (Opcional) |
Computación (Opcional) |
Estudiante Universitario (3er Año) |
Sistemas de Información (Opcional) |
Estudiante Universitario (3er Año) |
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