Descripción de la Oferta

-Maintain quality customer service by supervising the tasks and responsibilities of all assigned staff of the Customer Services Department.
-Ensure all incoming calls from client and/or customers are executed in a professional, polite, and courteous manner.
-Maintain accurate documentation and recording in required systems.
-Supervise team productivity, monitor workload, and address periods of peak volume, ensure quality and standards are consistently achieved and guidelines are followed and met.
-Ensure excellent customer services by training employees and providing feedback to existing employees regarding areas of improvement and development.
-Maintain diplomacy and tact when dealing with upset or escalated calls.
-Ensure all staff track daily calls.
-Participation in Company Programs must meet minimum performance standards.
-Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
-Accountable for all decisions, actions, and directives with respect to job responsibilities.
-Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
-Follow up in a timely manner to ensure customer satisfaction.
-Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.
-Make recommendations to implement improved processes.
-Perform other duties as assigned by management.

Experiencia Requerida

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