Área de la Empresa | Call Center |
Cargo Solicitado | Entrenador |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Salario máximo (USD) | 850 |
Salario minimo (USD) | 750 |
Vehículo | Indiferente |
País | Panamá |
Departamento | Panama |
-Deliver New Hire and Developmental Training including but not limited to pertinent legislation, Collections, Systems, Policies and Procedures, Skiptracing, and Microsoft programs.
-Train new Collectors/Representatives and low performers including monitoring and 2nd voicing live calls to develop and refine their skills.
-Update and track various data such as new hire performance and completion of timesheets.
-Administer progressive discipline to new associates regarding attendance and established performance requirements. Consult with Site Management to administer progressive discipline regarding behavioral issues.
-Deliver training programs for areas of improvement and based on business needs.
-Ensure employees complete necessary online training programs by maintaining a log of activity.
-Handle all training for new hires and skills enhancement.
-Make recommendations to implement improved processes.
-Perform other duties as assigned by management
Inglés (Opcional) |
Avanzado |
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